Risk Management of the Maternal Care Telehealth Platform: A Case Study of Hallo Mama Using the ISO 31000:2018 Approach

Sherina Anggraini Mudjiono; Rhian  Indradewa; Dimas Angga  Negoro; Rian Adi  Pamungkas

doi:10.56806/jh.v7i2.435

Authors

Sherina Anggraini Mudjiono Faculty of Economic and Business, Universitas Esa Unggul
Rhian Indradewa Department of Management, Faculty of Economic and Business, Universitas Esa Unggul, Harapan Indah, Bekasi, Indonesia.
Dimas Angga Negoro Department of Management, Faculty of Economic and Business, Universitas Esa Unggul, Harapan Indah, Bekasi, Indonesia.
Rian Adi Pamungkas Department of Management, Faculty of Economic and Business, Universitas Esa Unggul, Harapan Indah, Bekasi, Indonesia.

DOI:

https://doi.org/10.56806/jh.v7i2.435

Keywords:

Risk Management, Telehealth, Maternal Care, ISO 31000:2018, Risk Register

Abstract

Maternal care telehealth platforms face multidimensional risks, including operational, data security, regulatory, and human resource challenges. This study analyzes risk management for Hallo Mama, a doula-based telehealth platform, using ISO 31000:2018 through a descriptive case study and RPN method. A total of 21 risks across six domains were identified, with six classified as high priority (RPN ? 15), including service delays, SOP violations, data breaches, staff burnout, privacy issues, and cash flow instability. After implementing targeted mitigation strategies, all residual risks decreased to medium levels (RPN 8–9). This study offers a practical risk management framework for digital maternal health startups in Indonesia

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