Interpersonal Communication, Lecturer Competence, and Job Satisfaction as Determinants of Organizational Commitment in Universities

Nora Silvia; Siraj Siraj; Munawar Munawar

doi:10.56806/jh.v6i4.386

Authors

Nora Silvia Universitas Almuslim, Matang Glumpang dua, Bireun
Siraj Siraj Malikussaleh University
Munawar Munawar Universitas Almuslim, Matang Glumpang dua, Bireun

DOI:

https://doi.org/10.56806/jh.v6i4.386

Keywords:

Organizational Commitment, Interpersonal Communication, Lecturer Competence, Job Satisfaction, Higher Education Sustainability

Abstract

The sustainability and quality of university institutions are significantly affected by the organizational commitment of their lecturers. Universities in developing nations frequently have enduring obstacles, including insufficient lecturer dedication, limited opportunities for professional development, and substandard working conditions. This study investigates the impact of interpersonal communication, lecturer proficiency, and job satisfaction on organizational commitment among educators in higher education institutions in Kota Langsa, Indonesia. A quantitative study approach was utilized, involving 120 lecturers from Universitas Sains Cut Nyak Dhien, selected via proportional sampling. Data were gathered through structured questionnaires and evaluated utilizing multiple regression analysis, t-tests, and F-tests. The findings demonstrate that interpersonal communication and lecturer proficiency substantially affect job satisfaction. Furthermore, interpersonal communication, competence, and job satisfaction each have a positive and significant effect on organizational commitment. These variables collectively contribute to a significant amount of variance in lecturers' commitment levels. The results highlight that lecturers' organizational commitment is influenced by personal characteristics and institutional dynamics, especially communication practices, competence development, and job satisfaction perceptions. University leaders are advised to improve interpersonal communication systems, invest in structured competency development programs, and establish equitable welfare policies that increase lecturers’ dedication and promote institutional sustainability.

Downloads

Download data is not yet available.

References

Aljohani, O. (2016). A Comprehensive Review of the Major Studies and Theoretical Models of Student Retention in Higher Education. Higher Education Studies, 6(2), 1. https://doi.org/10.5539/HES.V6N2P1

Al-Refaei, A. A. A. H., Ali, H. M., Aldaba, A. M., & Zumrah, A. R. (2024a). Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment. Emerald.Com, 16(1), 1–18. https://doi.org/10.1108/IJQSS-08-2022-0089/FULL/HTML

Al-Refaei, A. A. A. H., Ali, H. M., Aldaba, A. M., & Zumrah, A. R. (2024b). Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment. International Journal of Quality and Service Sciences, 16(1), 1–18. https://doi.org/10.1108/IJQSS-08-2022-0089

Dang, T. D., Phan, T. T., Vu, T. N. Q., La, T. D., & Pham, V. K. (2024). Digital competence of lecturers and its impact on student learning value in higher education. Heliyon, 10(17), e37318. https://doi.org/10.1016/J.HELIYON.2024.E37318

Dirwan, D., Rajindra, R., Farid, F., Mande, H., Nursiah, N., & Supriadi, A. (2024). The Influence of Organizational Culture, Organizational Commitment, on Motivation and Job Satisfaction of Employees and Lecturers at Muhammadiyah University of Palu. International Journal of Health, Economics, and Social Sciences (IJHESS), 6(3), 904–918. https://doi.org/10.56338/IJHESS.V6I3.5867

Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6), e27664. https://doi.org/10.1016/J.HELIYON.2024.E27664

Kristen, U., Wacana, S., Huliatunisa, Y., Suhardan, D., Permana, J., Nurdin, D., Bhayangkara, Y. U., Raya, J., Rasyid, S., & Sabban, I. (2022). Lecturer Strategy in Assignment Management as the Implementation of Academic Service Quality in the Covid-19 Period. Kelola: Jurnal Manajemen Pendidikan, 9(1), 1–21. https://doi.org/10.24246/J.JK.2022.V9.I1.P1-21

Marwan, M., Siraj, S., & Marisa, R. (2024). Model Pendidikan Berbasis Nilai Keislaman, Pancasila, dan Kearifan Lokal dalam Mendukung Kurikulum Merdeka. Indonesian Research Journal on Education, 4(4), 122–126. https://doi.org/10.31004/IRJE.V4I4.1087

Mulyaningsih, T., Dong, S., Miranti, R., Daly, A., & Purwaningsih, Y. (2022). Targeted scholarship for higher education and academic performance: Evidence from Indonesia. International Journal of Educational Development, 88, 102510. https://doi.org/10.1016/J.IJEDUDEV.2021.102510

Nelly, N., Prabowo, H., Bandur, A., & Elidjen, E. (2024). The mediating role of competency in the effect of transformational leadership on lecturer performance. International Journal of Educational Management, 38(2), 333–354. https://doi.org/10.1108/IJEM-06-2023-0275

Nguyen, C. M. A., & Ha, M. T. (2023). The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam. Humanities and Social Sciences Communications 2023 10:1, 10(1), 329-. https://doi.org/10.1057/s41599-023-01806-8

Otache, I., & Inekwe, E. O. I. (2022). The relationship between job satisfaction, turnover intentions and performance of Nigerian polytechnic lecturers with doctorate degrees. Journal of Applied Research in Higher Education, 14(2), 762–783. https://doi.org/10.1108/JARHE-10-2020-0360

Pandey, P., Madhusudhan, M., & Singh, B. P. (2023). Quantitative Research Approach and its Applications in Library and Information Science Research. Access: An International Journal of Nepal Library Association, 2(01), 77–90. https://doi.org/10.3126/ACCESS.V2I01.58895

Putra, R., Josephus Swanto, D., Bisnis dan Teknologi Pelita Indonesia, I., & Islam Negeri Sultan Syarif Kasim, U. (2022). THE INFLUENCE OF COMPETENCY, CAREER DEVELOPMENT, COMPENSATION AND ORGANIZATIONAL COMMITMENT ON JOB SATISFACTION AND PERFORMANCE OF PUBLIC JUNIOR HIGH SCHOOL TEACHERS IN BANGKO DISTRICT, ROKAN HILIR REGENCY. International Conference on Business Management and Accounting, 1(1), 79–95. https://doi.org/10.35145/ICOBIMA.V1I1.2750

Sugiarti, E. (2022). The Impact of Tri Dharma Performance on Higher Education Performance Based on Monitoring Results. AKADEMIK: Jurnal Mahasiswa Humanis, 2(3), 120–126. https://doi.org/10.37481/JMH.V2I3.476

Sumaryono, A., Fitrian, F., & Madhakomala, R. M. R. (2025). Culture of Productivity in Higher Education Institutions in Indonesia. Jurnal Edusci, 2(3), 192–204. https://doi.org/10.62885/EDUSCI.V2I3.572

Supriyanto, A., Burhanuddin, B., Sunarni, S., Rochmawati, R., Ratri, D. K., & Bhayangkara, A. N. (2025). Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia. The TQM Journal, 37(5), 1364–1384. https://doi.org/10.1108/TQM-10-2023-0334

Suyatmo, S., Prayitno, H., Wirawan, W. A., Pratiwi, D. I., & Waluyo, B. (2025). Preparing industry-ready graduates: Interplay of lecturer behavior, self-motivation, and soft skill development in vocational education. Acta Psychologica, 261, 105892. https://doi.org/10.1016/J.ACTPSY.2025.105892

Talar, Y., & Gozaly, J. (2025). Challenges for Increasing the Sustainability of Engineering Faculties: A Case Study in Indonesian Private University. Journal of Education and Learning (EduLearn), 19(2), 942–953. https://doi.org/10.11591/edulearn.v19i2.21674

Welch, A., & Aziz, E. A. (2022). Higher Education in Indonesia. 1–30. https://doi.org/10.1007/978-981-16-8136-3_41-1